Exciting Changes at Rolle Medical

What is Total Triage?

Every patient request for a GP appointment will first be reviewed by a clinician. This ensures you’re directed to the most appropriate care, which might be: 

• A phone or video consultation 
• A face-to-face appointment 
• A prescription or test 
• Self-care advice 
• Support from other team members like nurses, pharmacists, or physiotherapists 
• Referral to other services or specialists as needed through established pathways 

How to Submit a Request 

You can access care in the way that works best for you: 

• Online: Fill out a quick form on our website 
• Phone: Call reception and speak to a team member 
• In Person: Visit the front desk and we’ll help you complete a request 

No matter how you get in touch, your request will be reviewed by a clinician. 

Why We’re Making This Change 

• Better Access – You’ll get the right care, more quickly 
• Safer Care – Urgent or complex issues are prioritised 
• More Efficient – Not every issue needs a GP appointment 
• Continuity – We aim to connect you with your usual GP whenever possible 

Continuity of Care – a Key Priority 

We know how important it is to see someone who knows your history. That’s why one of the biggest benefits of total triage is improved continuity of care. 

• We’ll always try to book you in with your usual GP or a clinician who’s familiar with your medical history 
• This means fewer repeated explanations, better understanding of your ongoing issues, and safer, more personalised care 
• Continuity helps build long-term trust and leads to better health outcomes, especially for patients with long-term or complex conditions