Reasonable Adjustments Policy

< Back to policies & procedures

Enhancing Accessibility in Healthcare

Rolle Medical is committed to providing equal access to healthcare for all our patients. In accordance with NHS guidelines and the Equality Act 2010, we offer reasonable adjustments to ensure that patients with disabilities or impairments can access the care they need without unnecessary barriers.

What are Reasonable Adjustments?

Reasonable adjustments are changes or modifications made to our services, procedures, or environment to help individuals with disabilities or impairments access our healthcare services more easily.

These adjustments are tailored to meet the specific needs of each patient and can include:

• Providing information in alternative formats (e.g., large print, Braille, audio)
• Support with communication (e.g. interpreter)
• Offering longer appointment times
• Ensuring physical access to our facilities
• Providing assistive devices or support for communication
• Allowing a support person to accompany you during visits

Our goal is to ensure that all patients receive high-quality care in a manner that respects their individual needs and promotes their health and well-being.

How to Request a Reasonable Adjustment?

If you require any reasonable adjustments for your healthcare access, please let us know.

You can do this by:

• Speaking with a member of our staff directly
• Filling out the reasonable adjustments form online
• Adding information on the new patient registration form when registering with our practice.

Your input helps us understand your needs and arrange the necessary support to improve your healthcare experience.

More information

• Definition of disability under the Equality Act 2010
• hNHS England - Reasonable Adjustments