Measures Rolle are taking during the Coronavirus Outbreak

Here at Rolle we are doing everything we can to keep us ALL safe and healthy. PATIENTS MUST NOT COME TO THE SURGERY UNLESS ASKED TO DO SO BY A GP/NURSE . Our GP's and Nurses are triaging all appointment requests over the telephone. If after speaking to you they feel a face to face appointment with a clinician is necessary arrangements will be made for you to come to the surgery.

Rolle Medical Partnership are working really hard to support everyone in the local community and we have remained open and have been providing care throughout the pandemic . Moving forward we need your help to make sure we are available for the patients who need us most.

With the danger of COVID-19 still very much present in Devon we have measures in place to protect patients and staff by reducing unnecessary contact. This is to limit face-face contact where possible and help stop the spread of coronavirus and flu. We have all had to adapt to new ways in the last few months in order to keep us safe.

Face-to-face appointments are available to all patients, but you will be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. We are all working doubly hard as this means some patients may need two appointments, a telephone triage and face to face, so demand is high.

The reason the triage system is important is to reduce avoidable footfall in the practice to protect patients and staff from infection given the current COVID-19 and flu risks.

If you need us the easiest way to contact us is through our website, E-Consult service. Not only does this free up the telephone lines allowing some of our more vulnerable patients who are unable to use the E-Consult get through, it also enables us to help you much more efficiently.

If you have been triaged by a clinician and have been asked to come into the surgery for an appointment we ask the following:

Please wear a face covering unless there is a medical reason why you are not able to do this.

We would encourage patients to attend their appointments alone (as in the hospital).

Please do not arrive more than 15 minutes early as there will not be a space for you in the waiting room. Try to arrive as near to your appointment time as you can.

To comply with social distancing space in the waiting room is limited. There are floor markers indicating 2m.

There is a machine to check your temperature in the reception.

Let the receptionist know you are here, they will need to ask you some health questions before they check you in and let you through to the waiting room, they will need to know: If you or someone you live with has a high temperature, a new continuous cough, or a loss or change to sense of smell or taste.

Hand gel is available.

The NHS track and trace App QR code is located on the glass to the right hand side of the waiting room doors.

We are operating a one way system in the building and you will be shown out through the exit at the back door leading out onto the rear car park.

We ask that you please do not enter the building if you are dropping off a prescription or letter please put this in the box located outside on the wall. If you have been asked to drop off a sample or specimen there are drop off boxes in the foyer, again there is no need to enter the building.

The reason this triage system is important is to reduce avoidable footfall in practices and protect patients and staff from the risks of infection. We are doing all we can to keep us all safe and really do appreciate the cooperation of our patients.

We have suspended online appointment bookings until further notice. But as well as still offering telephone consultations please remember we also have the Econsult service which can be accessed via our website on the link below. Econsult is simple to use; patients are required to fill out a simple form online and a GP will review your request and reply within 48 hours.

We have had to unfortunately cancel our Patient Participation Group AGM which was due to be held in March and until further notice our lunch time chair based exercises classes have been suspended.

We thank you all for your cooperation and patience at this time and we will keep you updated with any further updates we have.